Privacy Policy

This Privacy Policy explains how Bong-Uru Delights (“we”, “us”) collects, uses, stores, and shares personal information when you use our website, Android app (Google Play), and related services. This notice is intended to meet Google Play’s privacy-policy requirement and Indian data-protection expectations (including the Information Technology Act, 2000 and SPDI Rules, 2011).

1. Information we collect

• Identity & contact: name, mobile number, email (if provided), delivery address.
• Location: approximate or precise location (when you allow it) to check delivery radius and set your address.
• Orders: items, quantities, notes, order status, and delivery details.
• Account: login session / token after OTP verification on the app.
• Device: basic device and app diagnostics as needed to run the service.
• Payments: payment status, amount, and Razorpay payment/order identifiers. We do not store full card numbers, CVV, UPI PIN, or net-banking passwords.

2. How we use information

• Create and manage your account and orders
• Deliver food and communicate about your order (call/SMS)
• Process payments and refunds via Razorpay
• Send OTP for login (MSG91 or similar SMS provider)
• Prevent fraud, abuse, and payment disputes
• Comply with law, tax, and Play Store / payment-partner rules
• Improve menu, delivery, and customer support

3. Legal basis / consent

By using the Services you consent to this processing. You may withdraw consent by deleting your account and stopping use of the app/website, except where we must retain data by law (for example, invoices and completed orders).

4. Sharing

We share data only as needed with:

• Razorpay — to collect payments, issue refunds, and handle payment disputes. See Razorpay Privacy Policy.
• MSG91 / SMS vendors — to send OTP and transactional SMS.
• Delivery partners / kitchen staff — name, phone, and address needed to fulfil the order.
• Hosting / database providers — to store application data securely.
• Google Play / OS — only as required to distribute the app.
• Authorities when required by law or to protect rights and safety.

We do not sell your personal information.

5. Data retention

Order and payment records are kept as required for tax, accounting, and dispute resolution (typically up to 8 years for financial records, or as law requires). Account data is deleted or anonymised when you delete your account, except records we must keep.

6. Account deletion (Google Play)

In the Android app, go to Account → Delete account. This removes your customer profile from our live systems. Completed orders may remain in our records for legal compliance. To request deletion by email, write to hello@bongurudelights.com from the registered mobile/email with the subject “Delete my account”.

7. Security

We use HTTPS, access controls, and reputable processors (including Razorpay for card/UPI data). No method of transmission is 100% secure.

8. Children

The Services are not directed at children under 13. We do not knowingly collect personal data from children.

9. Your rights

You may request access, correction, or deletion of your personal data, subject to legal exceptions, by contacting us. You may also revoke location permission in your phone settings (delivery address may then need to be entered manually).

10. Grievance officer

Grievance Officer, Bong-Uru Delights
Ground Floor, Domo Ruby House, PG Road, Janatha Colony, Sarjapura Road, Bengaluru, Karnataka 560035
Phone: +91 85368 11638
Email: hello@bongurudelights.com

We aim to acknowledge privacy complaints within 24–48 hours and resolve them as required under applicable law.

11. Changes

We may update this Policy on this page. The “Last updated” date shows the latest version. Material changes may also be notified in the app.